Shipping policy

Shipping Policy – Elka

At Elka, we take great care in packaging and delivering your furniture and home décor pieces safely to your doorstep.

1. Domestic Shipping (Within India)

We ship across India using trusted logistics and courier partners.
Standard delivery time: 7–15 business days after dispatch, depending on the product size and your location.
Large furniture items may require additional delivery time due to careful handling and packaging.
Shipping charges, if applicable, will be displayed at checkout.

2. International Shipping

We ship internationally via reliable freight and courier services.
Delivery times vary depending on the destination country, typically 15–30 business days.
International shipping charges will be calculated and displayed at checkout based on the destination and order weight/dimensions.
Import duties, customs charges, and local taxes (if applicable) are the buyer's responsibility and are not included in the product price or shipping cost.

3. Order Processing

Orders are processed within 2–5 business days after payment confirmation.
Custom-made or made-to-order items may take additional processing time, which will be communicated at the time of purchase.
You will receive an email with tracking details once your order has been dispatched.

4. Delivery & Inspection

Please inspect your package at the time of delivery for any visible damage to the outer packaging.
If the packaging appears damaged, please note it on the delivery receipt and contact us within 48 hours with photographs.
Delivery to the doorstep/ground floor is standard. Staircase or elevator carry, assembly, and installation are not included unless specified.

5. Shipping Delays

While we strive to deliver within the estimated timeframe, delays may occur due to unforeseen circumstances such as weather, logistics disruptions, customs clearance, or remote locations.
Elka is not liable for delays caused by courier partners or customs authorities.

6. Undelivered / Returned Shipments

If a shipment is returned to us due to an incorrect address, unavailability of the recipient, or refusal to accept delivery, the customer will bear the reshipping cost.
For COD orders, refusal to accept delivery may result in COD service being disabled for future purchases.

7. Contact Us

For shipping-related queries, please reach out to us:

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