Refund policy

Return & Refund Policy – Elka

At Elka, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Return Policy

• We accept returns within 14 days from the date of delivery.
• Items must be unused, unassembled (if applicable), in their original packaging, and in the same condition as received.
• To initiate a return, please contact us at +91 98713 89408 with your order number and reason for return.
• Once your return request is approved, we will provide you with return shipping instructions.

2. Non-Returnable Items

• Custom-made or made-to-order furniture and products.
• Items that have been assembled, used, or show signs of wear.
• Products purchased during sales, clearance, or using discount codes.
• Gift cards and vouchers.

3. Damaged or Defective Items

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photographs of the damage.
• We will arrange a free replacement or full refund, including shipping charges, for verified damaged or defective products.

4. Return Shipping

• Return shipping costs will be borne by Elka for all eligible returns.
• We will arrange pickup or provide a prepaid shipping label. Please do not ship items back without prior approval.

5. Refund Policy

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 7–10 business days.
• For COD orders, refunds will be issued via bank transfer. You will be asked to provide your bank account details.

6. Exchange Policy

• Exchanges are available within 14 days of delivery, subject to product availability.
• Items must meet the same return conditions — unused, unassembled, in original packaging with all tags and accessories intact.
• If the exchanged product has a price difference, the balance will be charged or refunded accordingly.

7. Cancellation Policy

• Orders can be cancelled before they are dispatched. Please contact us as soon as possible to request a cancellation.
• Once an order has been shipped, it cannot be cancelled. You may initiate a return after delivery instead.
• Refunds for cancelled orders will be processed to the original payment method within 5–7 business days.

8. International Orders

• International orders are eligible for returns within 14 days of delivery under the same conditions.
• Return shipping for international orders will be arranged by Elka.
• Refunds for international orders will not include any import duties, customs charges, or taxes paid at the destination — these are non-refundable.
• Refund processing for international orders may take 10–15 business days.

9. Contact Us

For any return, refund, or exchange queries, please reach out to us:

• Email: info@elkaonline.com
• Phone: +91 98713 89408